General Info & Terms

Find all your answers here – from product care, deliveries and returns, to general terms and conditions and privacy policies.

GENERAL CARE

Always follow any care instructions included with the specific product.
Products made from natural materials will have unique colour/surface variations.
Always use mild cleaning agents – never use harsh, chemical cleaning products.
To preserve the colour of the materials, avoid direct sunlight whenever possible.
Never place products close to heat /moisture sources.
Always protect surfaces against direct heat, humidity and strongly coloured items.
Unless items are explicitly approved for outdoor use, they are meant for indoor use and should never be used outdoors.
Standing on a chair or rocking on the back of the chair may weaken the structure and possibly cause joint failure.
Do not sit on the arms of the sofas and chairs.
The use of floor protectors on the bottom of furniture (such as tables and chairs) will minimize damage to floor coverings.
Use coasters, place mats, tablecloths and table runners to protect furniture surfaces.

STEEL AND ALUMINIUM

We use powder coated steel, and in some cases, aluminium. Powder coated surfaces are harder and more durable than conventionally painted surfaces.

POWDER COATED STEEL AND ALUMINIUM

Wipe with a soft, dry cloth.
Avoid water. If you must, use a damp cloth and a small concentration of dishwashing liquid. Wipe dry afterwards.
Avoid using harsh chemical, polish or oil treatments as they could damage or mark the surface. Solvents such as nail polish remover or turpentine will damage the surface. Don’t use Handy Andy or detergents containing ammonia or bleach.
Use a soft cloth; don’t use abrasive cleaning materials such as scouring pads.
Prolonged exposure to moisture could affect the surface finish, especially if the powder coating has been damaged.
Products are intended for interior use only, unless specified. Certain conditions apply to indoor use: please see powder coated metal with anti-rust treatment for more information.

WOOD

SOLID WOOD & VENEERS

Wood is a natural material – no two pieces of wood are the same – which is why there are no two identical pieces of wooden furniture. Wood is constantly changing, which means that its structure and colour evolve over time.
Clean with a damp cloth and dry with a soft cloth. Do not use any waxes or polishes as this will cause a build up on the item.
Solvents such as nail polish remover or turpentine will damage the surface. Don’t use Handy Andy or detergents containing ammonia or bleach.
Treatment, cleaning or sanding of the wood must always be done in the direction of the wood grain.
Wooden surfaces should not come into contact with sharp / hot / moist / wet containers or materials. Always protect wooden surfaces with coasters or mats.
Extended exposure to direct sunlight will cause wood to fade.
Changes in humidity will cause wood to shrink or swell. Under normal conditions, small cracks in solid wood are to be expected while extreme changes in humidity can cause warping, splitting and cracking. Regulate humidity where possible.

STONE

NATURAL STONE

Stone is a natural material, and no two pieces exhibit the same colour and patterning.
Dust regularly.
If needed, wipe with a damp cloth and a small concentration of dishwashing liquid. Wipe dry afterwards.
Do not allow liquids to dry on stone, as they may damage the surface. Avoid harsh and abrasive chemicals and corrosives.
To prevent ring marks, use coasters under glasses and any containers containing liquids. Always clean up spills immediately.
Be careful with hard or abrasive objects, as these may scratch the delicate surface of the stone.

GLASS AND MIRRORS

GLASS TABLETOPS

For regular cleaning, use a soft, dry cloth. Finish by wiping with a dry, lint-free cloth.
Take care not to use any glass / mirror cleaning product on a powder coated / wooden surface.
Anything sharp or rough can scratch a glass surface.
Ensure that glass tabletops are securely positioned on their base. Remove glass tabletops when moving tables.

TEXTILES

FABRIC UPHOLSTERY

Vacuum regularly with a soft upholstery attachment. Do not brush fabric or use a vacuum attachment with a rotary brush.
Remove wet stains by carefully dabbing with a lint-free cloth or sponge dampened with warm, detergent-free water.
Avoid placing your upholstered furniture in direct sunlight to minimise fading. Dark fabrics and natural fibres like cotton are most susceptible to fading.
An annual professional cleaning will keep your upholstered furniture looking its best.
Do not dry clean or machine wash cushion casings as it may damage the fabric, backing or stitching. For large or persistent stains, contact an in-home professional upholstery cleaning company.
For spot cleaning small stains, use an upholstery spot remover. Test the product first on a small inconspicuous area and then follow the instructions on the pack.

LEATHER UPHOLSTERY

Like wood, leather ages well. Over time, leather furniture changes with use and develops a patina that won’t look the same as it does today, which is its unique appeal.
With top-quality leather, perfection is not flawless and has some subtle markings caused by the healed nicks and cuts that occur during the life of the animal. These natural markings give leather furniture unique beauty and character. The natural markings do not affect durability.
Vacuum or dust frequently with a clean, dry cloth.
Wipe clean with a damp cloth and dry with a clean, soft cloth.
If leather is soiled, it can be wiped with a soft, damp cloth using a lather of mild soap with lukewarm water. Dry with a soft cloth.
Do not spot clean leather as it will leave a mark; clean the entire surface.

MAINTENANCE AND MOVING FURNITURE

We recommend at least two people do the moving by lifting at opposite ends.
Use old blankets to protect the floor.
Don’t drag furniture over the floor.
Once you’re done, re-tighten any bolts and screws before use.

PRODUCT SPECIFICATIONS AND ORDER CONFIRMATION

It is the responsibility of the purchaser to review all product details, including dimensions, colors, and specifications, prior to placing an order. Items cannot be returned or exchanged due to incorrect size, color, or specifications once the order is confirmed. To assist customers in making an informed decision, we are happy to provide furniture swatches or assist with furniture layouts at an additional charge. Please contact us before placing your order if you require these services.

DELIVERY

Delivery charges are calculated during checkout. For bulk orders, please contact us for a combined delivery quote.

RETURNS

Our products are made to order. Online purchases can be exchanged within 10 days of delivery, provided the items are returned in their original condition. If there is no physical defect and you are exchanging due to style, finish, or size preferences, a collection fee applies, and shipping fees won’t be refunded.

DAMAGES AND DEFECTS

Defective or damaged goods will be replaced at no cost. However, delays may occur if stock is unavailable, and standard production lead times may apply for replacements. Please inspect your order upon delivery and notify us immediately if the item is defective, damaged or incorrect item. If you suspect shipping damage, take photos of the packaging before unpacking and contact us at store@cocoabeaninteriors.co.za for assistance.

LATE OR MISSING REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that processing times may vary depending on your financial institution.

NON-REFUNDABLE

All sale items and gift cards are final sale and cannot be refunded.

OVERVIEW

This website is operated by COCOA BEAN INTERIORS. Throughout the site, the terms “we”, “us” and “our” refer to COCOA BEAN INTERIORS. By using this website, you agree to these Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Please read them carefully. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

You must be at least the age of majority in your state or province of residence to use this site. You may not use our products for any illegal or unauthorized purpose (including but not limited to copyright laws). Don’t transmit any worms, viruses, or harmful code. Violation of these terms will result in termination of your services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content may be transferred unencrypted, but credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do our best to provide accurate and up-to-date information, but we are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. Historical information may not be current. We reserve the right to modify the site’s content at any time without notice. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Some products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s or cell phone’s display of any colour will be accurate. We reserve the right, but are not obligated, to limitthe sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. You agree to provide accurate billing and account information. We’re not responsible for inaccurate or outdated information. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools but aren’t responsible for their accuracy or reliability. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Your use of optional tools is at your own risk. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

We strive for accuracy but may occasionally have errors in our content. We reserve the right to correct errors and update information at any time.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the service will be error-free or uninterrupted. We do not guarantee that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall COCOA BEAN INTERIORS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms.

SECTION 15 – SEVERABILITY

If any part of these Terms is deemed unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

These Terms are effective until terminated by you or us. We may terminate your access to the service at any time if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions ofthe Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of South Africa.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may update these Terms at any time without notice. Your continued use of the serviceconstitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

If you have any questions about these Terms, contact us at info@cocoabeaninteriors.co.za.

At Cocoa Bean Interiors, we highly value the trust you place in us as our customer and respect your privacy rights. Maintaining this trust is crucial for the success of our business. As Cocoa Bean Interiors (Pty) Ltd (“we” or “us” or “our”), we are fully committed to safeguarding your privacy and ensuring that your personal information or personal data (“PI”) is collected and used in a lawful, transparent, and appropriate manner. Rest assured, any Personal Information under our control will not be distributed, sold, or disclosed to third parties for purposes other than those outlined in this policy. We do not engage in the sale of your Personal Information for marketing endeavours.

Here is a detailed overview:

GENERAL

This Policy (“Policy”) outlines our procedures for acquiring, using, and disclosing your PI in accordance with the regulations stipulated in the Protection of Personal Information Act, 4 of 2013 (“POPIA”). It is applicable to all individuals whose information we may process, irrespective of their geographical location, given our status as an international retailer. By engaging with our website, you implicitly agree to abide by the terms articulated in this Policy.

REACH

Our Policy extends to all data subjects (“you” or “your”), encompassing both natural and juristic persons whose PI we gather, regardless of their residency or employment location. It pertains to all forms of PI acquisition, whether via our website or through various communication channels such as email or telephone, including those facilitated by third-party entities or tools.

THE INFORMATION WE COLLECT

The nature of the PI we collect is dependent upon:
• the transaction you are completing,
• the reason you are communicating with us and
• the Channel used to communicate with us.

PI encompasses any details enabling direct or indirect identification of an individual. This may include, but is not limited to, name, contact information, date of birth, financial particulars, and publicly shared information on social media platforms. Information which is anonymous (i.e. which does not relate to any individual or from which no individual can be identified) does not fall within the ambit of Personal Information for the purposes of this Policy.

ACCEPTANCE

You must accept all the terms of this Policy when you order any of our products or, register for, or use the website, application, or any of our services. By accepting this Policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

LEGAL CAPACITY

Users must be at least 18 years old to engage with our channels, with minors required to obtain parental or guardian consent as mandated by applicable law. Irrespective of age, all PI is treated with the same level of protection.

WHEN DOWE COLLECT YOUR PERSONAL INFORMATION?

We collect your PI when you:

voluntarily provide us with information when you interact with us, for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us.
browse, visit or participate in our various Channels;
register an online profile on our websites or apps to purchase our products;
purchase, return, exchange or enquire about products and service from us;
agree to the terms and conditions of services that contain provisions dealing with the use or disclosure of your PI;
make general enquiries, lodge complaints, and communicate with us; and
participate in any of our events. Additionally, we may obtain information from third parties for legitimate business purposes or where permissible under POPI. Examples include information collected from credit bureaus, fraud agencies, banks, friends, or family. We do not collect or retain your bank card details used to purchase products or services. This information is collected by financial institutions that have their own privacy policies.

COOKIES POLICY

Our use of cookies is strictly aligned with POPI regulations and serves to enhance your browsing experience, provide personalised service, and analyse website traffic. You have the option to manage or disable cookies through your browser settings. Please
note that if you choose to disable cookies, you will not be able to take advantage of all our features.

WEBSITE LINKS

While our website may contain links to external sites, we do not assume responsibility for their privacy practices, and users are encouraged to review their respective policies.

THIRD-PARTY SERVICES

We engage with third-party services like Google Analytics to improve our website and provide relevant advertisements. Opt-out options are available for users who prefer not to participate in targeted advertising.

DO NOT TRACK

Please note that our website does not alter its data collection practices based on Do Not Track signals from browsers.

PROCESSING YOUR PERSONAL INFORMATION

We collect and process your PI for various purposes, including service provision, communication, analytics, compliance with legal obligations, and fraud detection. We will not use your PI other than for the purpose for which it was provided or collected, and in
accordance with our legitimate interests and legal obligations.

DISCLOSING PERSONAL INFORMATION

We may disclose your PI to associates, service providers, credit bureaus, and other relevant parties for lawful and specified purposes outlined in this Policy.

SENDING PERSONAL INFORMATION OUTSIDE OF SOUTH AFRICA

While most PI processing occurs within South Africa, certain information may be transferred abroad, for example where we make use of cloud-based software services. In such cases, appropriate security measures are implemented to safeguard your PI.

CHANGE OF OWNERSHIP

In the event of a business reorganisation or transfer, we may share PI with third parties while ensuring compliance with applicable laws and regulations.

REGULATORS AND LAW ENFORCEMENT

We may provide access to your PI when required by law or for legitimate reasons such as safeguarding rights, investigating fraud, or responding to government requests.

ACCURATE AND UP TO DATE

We endeavour to maintain accurate and updated Personal Information. You have the right to request access to your PI and request corrections as necessary.

STORAGE, RETENTION AND DELETION OF PERSONAL INFORMATION

We retain your PI for specific periods based on usage, preferences, and legal requirements. Upon fulfilling the intended purpose, we securely delete or de-identify your information in accordance with applicable laws.

SECURING YOUR PERSONAL INFORMATION

Stringent measures are in place to safeguard the integrity and confidentiality of your PI, including physical security, network security, and access controls. Third-party partners are also contractually obligated to uphold data security standards.

RIGHT TO OBJECT

You have the right to object to the processing of your PI, including for direct marketing purposes, based on reasonable grounds, except if POPI or any other applicable law allows its continued use.

SECURITY BREACHES

In the event of a security breach, we will promptly notify regulators and affected individuals as required by law.

LIMITATION

We do not assume responsibility for the privacy policies or practices of linked or third-party websites.

CHANGES TO THIS PRIVACY POLICY

This Policy is effective as of April 11, 2024, and may be updated periodically. Material changes will be communicated through appropriate channels.

DISPUTE RESOLUTION OR LODGING A COMPLAINT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@cocoabeaninteriors.co.za. We will promptly address your concerns and strive for resolution in accordance with applicable laws. For further escalation, complaints may be lodged with the Information Regulator (South Africa) using the provided contact details.

Address:

SALU Building, 316 Thabo Sehume Street, Pretoria

Contact number: 012 406 4818
Fax number: 086 500 3351
Email: inforeg@justice.gov.za